Tips for creating reports and dashboards.
June 5 - Do you want to know how to create reports and dashboards that really make an impact? Reporting is super important, no doubt about it. If you're not delivering accurate, timely, and effective reports, all the hard work you put into figuring out key metrics, KPIs, and evaluation forms become futile. But here's the thing, if no one actually sees your reports, how can you prove the value of all that quality monitoring? So, here's what you got to do: Step 1: Identify the intended recipients of the reports. Back in the day, only top-level management got their hands on those quality assurance reports. It was mainly because those reports were like a foreign language to anyone other than the most experienced folks in the contact center. But times have changed, friends. We now have specialized team members handling quality auditing, coaching, and operational management and data analytics. So, [...]