Calendar of Events

Event List Calendar

July 29, 2019

Aspect ACE 2019

https://www.aspect.com/ace2019

Start: July 29, 2019
End: August 1, 2019
Venue: The Venetian
Address:
Google Map
Las Vegas, NV, United States

August 15, 2019

Denver SWPP & QATC Regional Meeting – Thursday, August 15

Join us for the Denver area SWPP & QATC Regional Meeting on Thursday, August 15 from 8:30 a.m.-12:30 p.m. at the T. Rowe Price Call Center at 2220 Briargate Parkway, Building 2, in Colorado Springs, CO.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register

Start: August 15, 2019 8:30 am
End: August 15, 2019 12:30 pm
Address:
Google Map
United States

August 21, 2019

Toronto Area SWPP & QATC Regional Meeting – Wednesday, August 21

Join us for the Toronto area SWPP & QATC Regional Meeting on Wednesday, August 21 from 8:30 a.m.-12:00 p.m. at CIBC located at 750 Lawrence Ave W, Toronto, Ontario.

You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of networking.  The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m.-12:00 p.m. — Wrap Up and Conclusion
12:00 p.m. -- Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this meeting.

Start: August 21, 2019 8:30 am
End: August 21, 2019 12:30 pm
Address:
Google Map
United States

August 22, 2019

Raleigh-Durham, NC SWPP & QATC Regional Meeting – Thursday, August 22

Join us for the Raleigh-Durham, NC area SWPP & QATC Regional Meeting on Thursday, August 22 from 9:00 a.m.-12:45 p.m. at the Blue Cross of North Carolina call center located at 4613 University Drive, Building 450 in Durham, NC.

You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

9:00-9:30 a.m. — Registration & Continental Breakfast
9:30-10:00 a.m. — Welcome and Keynote
10:00-10:15 a.m. — Hot Topic Roundup
10:15 a.m.-12:00 p.m. — Hot Topic Discussion
12:00 p.m. — Wrap Up and Conclusion
12:15 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Here are driving directions from I-40:

Take I-40 to exit 270. Turn onto US 15/501(Durham-Chapel Hill Blvd.) headed toward Durham. Follow Durham-Chapel Hill Blvd. past Garrett Road. Stay in right two lanes and bear right to US 15/501 North.  Immediately stay in right lane and bear right onto Martin Luther King, Jr. Pkwy. Turn right at the first traffic light onto University Drive. Turn left at the second light, which is University Place. Building 450 will be the 2nd turn off on your right. Attendees should park in the parking deck E (adjacent to building 450 on the Blue Cross campus). The main entrance by building 450 is by the big blue statue. Someone will greet you in the lobby.

Start: August 22, 2019 9:00 am
End: August 22, 2019 12:00 pm
Venue: Blue Cross of North Carolina Call Center
Address:
Google Map
4613 University Drive, Building 450, Durham, NC, United States

August 22, 2019

Raleigh-Durham, NC SWPP & QATC Regional Meeting – Thursday, August 22

Join us for the Raleigh-Durham, NC area SWPP & QATC Regional Meeting on Thursday, August 22 from 9:00 a.m.-12:45 p.m. at the Blue Cross of North Carolina call center located at 4613 University Drive, Building 450 in Durham, NC.

You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

9:00-9:30 a.m. — Registration & Continental Breakfast
9:30-10:00 a.m. — Welcome and Keynote
10:00-10:15 a.m. — Hot Topic Roundup
10:15 a.m.-12:00 p.m. — Hot Topic Discussion
12:00 p.m. — Wrap Up and Conclusion
12:15 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Here are driving directions from I-40:

Take I-40 to exit 270. Turn onto US 15/501(Durham-Chapel Hill Blvd.) headed toward Durham. Follow Durham-Chapel Hill Blvd. past Garrett Road. Stay in right two lanes and bear right to US 15/501 North.  Immediately stay in right lane and bear right onto Martin Luther King, Jr. Pkwy. Turn right at the first traffic light onto University Drive. Turn left at the second light, which is University Place. Building 450 will be the 2nd turn off on your right. Attendees should park in the parking deck E (adjacent to building 450 on the Blue Cross campus). The main entrance by building 450 is by the big blue statue. Someone will greet you in the lobby.

Click here to register for this meeting.

Start: August 22, 2019 9:00 am
End: August 22, 2019 1:00 pm
Address:
Google Map
United States

September 17, 2019

QATC Annual Conference

Start: September 17, 2019
End: September 19, 2019
Venue: Hilton Downtown Hotel
Address:
Google Map
Nashville, TN, United States

October 7, 2019

Customer Contact Week Fall

https://www.customercontactweekfall.com

Start: October 7, 2019
End: October 11, 2019
Venue: Renaissance Austin
Address:
Google Map
Austin, TX, United States

October 15, 2019

Boston Area SWPP & QATC Regional Meeting – Tuesday, October 15

Boston Area SWPP & QATC Regional Meeting – Tuesday, October 15 (CHANGED FROM WINDSOR, CT SITE)

Join us for the Boston area SWPP & QATC Regional Meeting on Tuesday, October 15 from 8:30 a.m.-12:00 p.m. at the Eversource call center located at 247 Station Drive, Westwood, MA  02090.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts and sponsors.

Click here to register for this event.

Start: October 15, 2019 8:30 am
End: October 15, 2019 12:30 pm
Address:
Google Map
United States

October 16, 2019

Milwaukee Area SWPP & QATC Regional Meeting – Wednesday, October 16

Join us for the Milwaukee area SWPP & QATC Regional Meeting on Wednesday, October 16 from 8:30 a.m.-12:00 p.m. at the Kohl’s call center located at N54 W13600 Woodale Drive in Menomonee Falls, WI.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts and sponsors.

Click here to register for this event.

Start: October 16, 2019 8:30 am
End: October 16, 2019 12:30 pm
Address:
Google Map
United States

October 28, 2019

Contact Center Connections

https://www.icmi.com/Contact-Center-Demo-Conference

Start: October 28, 2019
End: October 30, 2019
Venue: Hyatt Regency Chicago
Address:
Google Map
Chicago, IL, United States

November 7, 2019

Pensacola SWPP & QATC Regional Meeting – Thursday, November 7

Join us for the Pensacola, FL area SWPP & QATC Regional Meeting on Thursday, November 7, 2019 from 1:00-5:00 p.m. at the Navy Federal Credit Union call center located at 5550 Heritage Oaks Dr. in Pensacola, FL.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great afternoon of education and networking. The agenda is as follows:

1:00-1:30 p.m. — Registration

1:30-2:00 p.m. — Welcome and Keynote

2:00-2:15 p.m. — Hot Topic Roundup

2:15-4:00 p.m. — Hot Topic Discussion

4:00-4:15 p.m. — Wrap Up and Conclusion

4:15-4:45 p.m. – Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts and sponsors.

Click here to register for this exciting event!

Start: November 7, 2019 1:00 pm
End: November 7, 2019 5:00 pm
Address:
Google Map
United States

December 5, 2019

Atlanta SWPP & QATC Regional Meeting – Thursday, December 5

Join us for the Atlanta area SWPP & QATC Regional Meeting on Thursday, December 5 from 8:30 a.m.-12:30 p.m. at the Cox Communications call center located at 6305 Peachtree Dunwoody Road in Atlanta, GA.

You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this exciting event!

Start: December 5, 2019 8:30 am
End: December 5, 2019 12:30 pm
Venue: Cox Communications Call Center
Address:
Google Map
6305 Peachtree Dunwoody Road, Atlanta, GA, United States
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