2024 Virtual Conference on Techniques for Training, Coaching, and Employee Engagement

Virtual Conference on Techniques for Training, Coaching, and Employee Engagement June 12-14, 2024 Ensure you remain updated with the most recent advancements in the industry by taking advantage of this free Virtual Conference co-sponsored by QATC and CrmXchange. It offers an ideal opportunity to stay informed in real-time. Engage in virtual workshops, interact with colleagues in the networking lounge, and connect with leading vendors in the exhibit hall, all conveniently accessible from your desk. For no cost, without leaving your office, you can: • Attend the live sessions that are most interesting to you • Browse Exhibitor Booths • Learn more about vendors, analysts, and speakers • Network with other attendees • Enter to win prizes CLICK HERE TO REGISTER NOW.  This year's expert speakers are presenting the following topics during the virtual conference:   Unleashing Potential - How to Coach Your Contact Center Performers into Stars  Best Practices to Make Every [...]

Fundamentals of Quality Monitoring Web Seminar — Call Calibration: The Path to Consistency in Quality Monitoring

Thursday, June 20, 2024 1:00pm CT Call Calibration: The Path to Consistency in Quality Monitoring Call calibration is a process whereby quality analysts and supervisors evaluate a single call, measure the variance and reconcile the differences. Call centers who are well calibrated experience greater overall consistency in quality and service to their customers. In this session, you will learn the six key decision points for creating an effective calibration program, how to measure your calibration efforts, as well as the best practices for conducting productive calibration sessions. QATC members can click here to register for this web seminar.

Fundamentals of Quality Monitoring Web Seminar — Call Coaching Fundamentals: Preparation and Delivery of Impactful Feedback

Thursday, July 18, 2024 1:00pm CT Call Coaching Fundamentals: Preparation and Delivery of Impactful Feedback You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing reliable high-quality service to your customers. This session provides practical suggestions to 1). Create a coaching plan; 2). Deliver feedback and 3). Follow-up with continued support. You will learn three specific approaches to call coaching aimed to motivate and develop behaviors required to meet process requirements and create a satisfying, memorable customer experience. QATC members can click here to register for this web seminar.

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