Latest Past Events

2022 QATC Annual Conference

Join us for the 2022 QATC Annual Conference! September 19-21, 2022 Hilton Nashville Downtown Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems? If you answered YES to any of these questions, then you’ll want to attend the 2021 QATC Annual Conference this fall. In addition, you will: Hear exciting speakers and industry experts Explore the latest in quality and training technologies in the Sponsor Showcase Network with your peers You don’t want to miss this exciting event, so make your plans to attend now. Click here to register today!

QATC Web Seminar — The Next Generation of Quality Programs — Delivering More Impact with Less Effort!

Date: Thursday, August 25 Time: 1:00-2:00 CT The Next Generation of Quality Programs—Delivering More Impact with Less Effort! Are you monitoring only a small selection of agent interactions? You’re not alone. Many organizations review less than 3% of agent conversations—and often none that happen in their bot and digital channels. Learn why contact center quality monitoring programs are more critical than ever and how automation can deliver big wins for your business—improving quality processes, compliance adherence, agent coaching, and the customer experience. – Speaker: Tricia Manning, Director, Go-to-Market Strategy | Quality & Compliance, Verint CLICK HERE to register for this web seminar.

QATC Web Seminar — Generation WHAT? Understanding Generations and Their Impact on WFM in the Modern Contact Center

Date: Tuesday, August 16 Time: 11:00 CT Generation WHAT? Understanding Generations and Their Impact on WFM in the Modern Contact Center. Gen Z, Baby Boomers, Millennials, Gen X – some have names and letters? The years change, and what is a Xennial? Does any of this matter? What is a Yeet? Awkward moments can come at multi-generational dinners, big Zoom meetings, or even shift bidd. Generations and context matter because the world evolves – change is rapid, but the human experience is constant. In this session we will talk about some of the things that impact how each of the main cohorts in the workforce today can influence what you do, and how they impact your role and even your work as a team. No single session can cover all of generational theory, but we can equip you with some strategies to have some meaningful moments, give some understanding to what [...]

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