Calendar of Events

Event List Calendar

March 27, 2019

Call & Contact Center Expo

The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques, innovations and strategies they need to transform themselves, and their companies, into the biggest names within customer engagement.

All under one roof, experts from the likes of Google, BT, IBM and Oracle will be on hand to enlighten visitors with the very best guidance available; while an array of the industry’s biggest brands and most innovative suppliers will be showcasing the solutions shaping the future of call & contact centres.

 

Head over to the website or grab your FREE ticket now because this is THE place to be!

 

Call & Contact Centre Expo - www.callandcontactcentreexpo.co.u

Start: March 27, 2019
End: May 28, 2019
Venue: ExCel
Address:
Google Map
London, United Kingdom

May 20, 2019

Verint Engage 2019

Start: May 20, 2019
End: May 23, 2019
Venue: Loews Sapphire Falls Resort
Address:
Google Map
Orlando, FL, United States

June 3, 2019

Customer Service Summit West

https://events.incite-group.com/cs/

Start: June 3, 2019
End: June 4, 2019
Venue: Hilton San Diego Resort & Spa
Address:
Google Map
San Diego, CA, United States

June 3, 2019

Customer Service Summit West

https://events.incite-group.com/cs/

Start: June 3, 2019
End: June 4, 2019
Venue: Hilton San Diego Resort & Spa
Address:
Google Map
San Diego, CA, United States

June 19, 2019

Seattle Area SWPP & QATC Regional Meeting,Wednesday, June 19, 2019

Join us for the Seattle area SWPP & QATC Regional Meeting on Wednesday, June 19, 2019 from 8:30 a.m.-12:30 p.m. at the Costco Call Center located at 845 Lake Dr. in Issaquah, WA.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this exciting event!

Start: June 19, 2019 8:00 am
End: June 19, 2019 12:00 pm
Venue: Costco Call Center
Address:
Google Map
Issaquah, WA, United States

June 24, 2019

Customer Contact Week

www.customercontactweek.com/‎

Start: June 24, 2019
End: June 28, 2019
Venue: The Mirage
Address:
Google Map
Las Vegas, NV, United States

July 29, 2019

Aspect ACE 2019

https://www.aspect.com/ace2019

Start: July 29, 2019
End: August 1, 2019
Venue: The Venetian
Address:
Google Map
Las Vegas, NV, United States

August 22, 2019

Raleigh-Durham, NC SWPP & QATC Regional Meeting – Thursday, August 22

Join us for the Raleigh-Durham, NC area SWPP & QATC Regional Meeting on Thursday, August 22 from 9:00 a.m.-12:45 p.m. at the Blue Cross of North Carolina call center located at 4613 University Drive, Building 450 in Durham, NC.

You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

9:00-9:30 a.m. — Registration & Continental Breakfast
9:30-10:00 a.m. — Welcome and Keynote
10:00-10:15 a.m. — Hot Topic Roundup
10:15 a.m.-12:00 p.m. — Hot Topic Discussion
12:00 p.m. — Wrap Up and Conclusion
12:15 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Here are driving directions from I-40:

Take I-40 to exit 270. Turn onto US 15/501(Durham-Chapel Hill Blvd.) headed toward Durham. Follow Durham-Chapel Hill Blvd. past Garrett Road. Stay in right two lanes and bear right to US 15/501 North.  Immediately stay in right lane and bear right onto Martin Luther King, Jr. Pkwy. Turn right at the first traffic light onto University Drive. Turn left at the second light, which is University Place. Building 450 will be the 2nd turn off on your right. Attendees should park in the parking deck E (adjacent to building 450 on the Blue Cross campus). The main entrance by building 450 is by the big blue statue. Someone will greet you in the lobby.

Start: August 22, 2019 9:00 am
End: August 22, 2019 12:00 pm
Venue: Blue Cross of North Carolina Call Center
Address:
Google Map
4613 University Drive, Building 450, Durham, NC, United States

September 17, 2019

QATC Annual Conference

Start: September 17, 2019
End: September 19, 2019
Venue: Hilton Downtown Hotel
Address:
Google Map
Nashville, TN, United States

October 7, 2019

Customer Contact Week Fall

https://www.customercontactweekfall.com

Start: October 7, 2019
End: October 11, 2019
Venue: Renaissance Austin
Address:
Google Map
Austin, TX, United States

October 28, 2019

Contact Center Connections

https://www.icmi.com/Contact-Center-Demo-Conference

Start: October 28, 2019
End: October 30, 2019
Venue: Hyatt Regency Chicago
Address:
Google Map
Chicago, IL, United States

December 5, 2019

Atlanta SWPP & QATC Regional Meeting – Thursday, December 5

Join us for the Atlanta area SWPP & QATC Regional Meeting on Thursday, December 5 from 8:30 a.m.-12:30 p.m. at the Cox Communications call center located at 6305 Peachtree Dunwoody Road in Atlanta, GA.

You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this exciting event!

Start: December 5, 2019 8:30 am
End: December 5, 2019 12:30 pm
Venue: Cox Communications Call Center
Address:
Google Map
6305 Peachtree Dunwoody Road, Atlanta, GA, United States
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