Orlando Area SWPP & QATC Regional Meeting

Orlando area SWPP & QATC Regional Meeting – Thursday, February 13, 2025 -- Rescheduled Date! Join us for the Orlando, FL area SWPP & QATC Regional Meeting on Thursday, February 13 at CNA located at 500 Colonial Center Parkway in Lake Mary, Florida.  This meeting was postponed in October. You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems. Join us for a great morning of education and networking. The agenda is as follows: 8:30-9:00 a.m. -- Registration 9:00-9:30 a.m. -- Welcome and Keynote 9:30-9:45 a.m. -- Hot Topic Roundup 9:45-11:45 a.m. -- Hot Topic Discussion 11:45 a.m. -- Wrap Up and Conclusion Everyone is encouraged to attend this event. There is no charge for this event thanks to our hosts. Click here to register for this exciting event!

2025 SWPP Annual Conference

2025 SWPP Annual Conference Tuesday, April 22-Thursday, April 24 Omni Nashville Hotel Don’t miss the SWPP Annual Conference! This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions, networking, and fun! Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. As an attendee at the SWPP Annual Conference, you will: Learn about industry trends and hot topics from the experts. Improve your workforce management skills. Make important contacts and network with your peers. See the latest technology available to you. Have a great time! You don’t want to miss this exciting event, so make your plans to attend now. Register Here Click here for more information:  https://swpp.org/annual-conference/    

Boston Area SWPP & QATC Regional Meeting

Boston Area SWPP & QATC Regional Meeting – Wednesday, May 7, 2025 Join us for the Boston area SWPP & QATC Regional Meeting on Wednesday, May 7, 2025 from 8:30 a.m.-12:00 p.m. at Point32Health located at 1 Wellness Way in Canton, MA. You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems. Join us for a great morning of education and networking. The agenda is as follows: 8:30-9:00 a.m. -- Registration & Continental Breakfast 9:00-9:30 a.m. -- Welcome and Keynote 9:30-9:45 a.m. -- Hot Topic Roundup 9:45-11:45 a.m. -- Hot Topic Discussion 11:45 a.m.-12:00 p.m. -- Wrap Up and Conclusion 12:00 p.m. -- Optional Call Center Tour Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts. Click here to register for this exciting event!

2025 QATC Annual Conference

Mark Your Calendar for the 2025 QATC Annual Conference! Tuesday-Thursday, September 23-25, 2025 Hilton Nashville Downtown   https://qatc.org/annual-convention/  

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