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Contact center and customer experience roles have always been challenging. Historically, there was a balance between tasks. Simple inquiries followed by more complex issues, peppered with medium difficulty calls. I remember my time in the early 2000s at a high-speed data provider (when high speed was 1 - 3 meg), where I juggled a wide range of calls. Any hour might have password resets and account balances followed by something as difficult as troubleshooting system outages. The variety kept us engaged. For today's agents, with the advent of IVRs and automation, many of those straightforward tasks have been automated and...
Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?
If you answered YES to any of these questions, then you’ll want to attend the 2026 QATC Annual Conference this fall. In addition, you will:
You don’t want to miss this exciting event, so make your plans to attend now.
