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Large, all-encompassing training sessions can be overwhelming and hard to retain. Instead, focus on smaller, targeted sessions that hone in on one skill at a time. Even 5–10 minute “micro-training” bursts can be more effective than long workshops because they are easier to digest and apply immediately. Reinforcing these small lessons regularly is key. Follow-up discussions, quick practice scenarios, or reminders in team meetings help embed the skills into everyday behavior. This approach not only boosts retention but also makes learning an ongoing process rather than a one-time event. Note: This week’s tip is provided by QATC Board Member Ammon...
Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?
If you answered YES to any of these questions, then you’ll want to attend the 2025 QATC Annual Conference this fall. In addition, you will:
You don’t want to miss this exciting event, so make your plans to attend now.
