An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

View Details

Tip of the Week

  • Is “Fix and Forget” the way you lead?
    January 18 – Have you thought (or said) any of these statements in the past 30 days? I thought we had that problem handled. When will I have time to focus on what I need to get done? I ...

Our Sponsors