An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

Tip of the Week

  • Tips for creating reports and dashboards. 
    June 5 – Do you want to know how to create reports and dashboards that really make an impact? Reporting is super important, no doubt about it. If you’re not delivering accurate, timely, and effective reports, ...

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