An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

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Tip of the Week

  • Promote the Power of your Quality Management Program May 25 – Over the past weeks, companies around the globe have had to shift their focus to establishing a work-from-home infrastructure for their employees.  Even companies that already had a strong work-from-home culture in the ...

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