Home2018-09-05T13:53:14+00:00

An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

View Details

Tip of the Week

  • Benchmarking against your best performers. September 17 – Your company may be spending a lot of effort and money searching for benchmarking information and “industry standard” numbers for a wide variety of call center performance metrics.  However, the numbers you’re looking ...

Upcoming Events

Our Sponsors