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An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

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Tip of the Week

  • How do you know if training is working? May 20 – It’s important to constantly assess the effectiveness of your call center training program.  You’ll want to measure immediate reaction, successful transfer of learning to the job, ongoing behaviors, and long-term results in order ...

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