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An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

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Tip of the Week

  • Learn the ABC’s of Engagement. January 14 – For employees to do better, we as leaders and managers have to be better.  We hold the power to engage and empower our people – to Advocate.  Believe.  And Communicate. These ABC’s are not new.  We know them at a ...

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