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A good CSR is informed about their product line and the company’s services. But a great CSR knows their company inside and out. Often, the best way to solve a customer’s complaint is simply knowing who and what to ask when a problem crops up. This begins with a thorough onboarding process and continues throughout a worker’s time with your company. Inspire employees to develop a deep understanding of where your company has been and where it’s going. Keep them informed about what’s happening throughout the company by introducing them to people and initiatives in other departments. Cross-functional teaming can be a great tactic...
Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?
If you answered YES to any of these questions, then you’ll want to attend the 2025 QATC Annual Conference this fall. In addition, you will:
You don’t want to miss this exciting event, so make your plans to attend now.
