• Your call may be monitored for quality purposes.

    Call center outsiders may be surprised what happens behind the scenes when they hear this common phrase. Call center insiders know it takes comprehensive training to make sure the agent knows how to handle each call, and ongoing monitoring & coaching to ensure the quality of every single customer interaction.
    Your Call May be Monitored
  • Both training and quality assurance are key to the success of a call center.

    The people involved in these functions need  specialized skills and support from a network of qualified trainers, industry experts, and peers.
  • Join QATC.

    One way to acquire these skills and find ongoing support is to become a part of the Quality Assurance & Training Connection (QATC), an exclusive organization designed specifically to facilitate the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.
  • QATC Annual Conference

    Plan to attend the only industry conference designed specifically for contact center Quality Assurance and Training professionals.
    LEARN MORE
The Quality Assurance and Training Connection (QATC) is a membership association devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.
Membership Benefits

Tip of the Week

Give the gift of knowledge.

Author: Penny Tootle

How much effort do you expend in refreshing your team on the organizational impact of their work? We often focus on the quality of each transaction based on the time that it takes to process the work, the adherence to business policy and the technical integrity of the system upon completion. We spend copious hours in training to guide these efforts and even offer support with navigational efficiencies. But how do you get agents to aspire to achieve more than the minimum standard? Might I suggest adding a brief introduction to what connection the material has to the organization’s strategic...

Read More...

Join Our Mailing List

Join our mailing list to receive tips, news and more valuable information from the Society of Workforce Planning Professionals and our partners.
Name(Required)

2025 Annual Conference

September 23 - 25, 2025  • Nashville, TN

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend the 2025 QATC Annual Conference this fall. In addition, you will:

  • Hear exciting speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers

You don’t want to miss this exciting event, so make your plans to attend now.

Learn More

Join Our Mailing List

Join our mailing list to receive tips, news and more valuable information from the Society of Workforce Planning Professionals and our partners.
Name(Required)

Here’s a sneak peak of our current newsletter

Our Platinum Sponsors

Evaluagent