Quality Assurance and Training Connection

Your call may be monitored for
quality purposes.

Call center outsiders may be surprised what happens behind
the scenes when they hear this common phrase. Call center
insiders know it takes comprehensive training to make sure
the agent knows how to handle each call, and ongoing
monitoring & coaching to ensure the quality of every single
customer interaction.

Both training and quality
assurance are key to the success
of a call center.

The people involved in these functions need specialized skills
and support from a network of qualified trainers, industry
experts, and peers.

Join QATC.

One way to acquire these skills and find ongoing support is to
become a part of the Quality Assurance & Training Connection
(QATC), an exclusive organization designed specifically to
facilitate the education, sharing of ideas, and distribution of
knowledge among quality assurance and training professionals
in the call center.

QATC Annual Conference

Plan to attend the only industry conference where you
will find the latest information…

Homesitemanager2020-09-09T13:49:05-04:00

An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

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