SESTEK, a leading conversational automation company specializing in AI-powered solutions, has joined QATC as a Silver Corporate Partner. SESTEK’s Conversational Automation technology solutions of Analytics, Automated Quality Management & Virtual […]
Global leaders in contact center solutions team up to deliver operational excellence, cost savings, and customer satisfaction. Natterbox, a global innovator in contact center solutions, has announced a partnership with […]
Series A Round from PeakSpan Capital Will Fund Investments in Quality Assurance & Agent Improvement Platform Capabilities to Serve Contact Centers of All Sizes Middlesbrough, United Kingdom -- (BUSINESS WIRE) […]
The world’s leading employee Performance eXperience Platform recently partnered with the respected professional organization to help support call center quality assurance and training teams. New York, London, Tel Aviv, June 16, […]
June 12 - Is your Training team ever spread thin? Do you often rely on your support staff, management or your top Customer Service Performers to assist in training, side-by-sides, […]
Contact center leaders to provide best-in-class AI and cloud-based workforce engagement solutions SUNNYVALE, Calif., March 17, 2023—Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and […]
Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange SUNNYVALE, Calif. — January 5, 2023— Playvox, one of the leading providers of workforce engagement solutions for digital-first […]
Total Quality Leverages Innovative AI and Automation to Drive Significant ROI While Reducing the Operational Effort to Manage Comprehensive Quality Programs Engage 2022, ORLANDO, Fla., June 14, 2022 — Verint® (Nasdaq: […]
New Integration Combines Verint Compliance Recording with Zoom Phone and Zoom Meetings MELVILLE, N.Y. , April 11, 2022 Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced the availability of […]
Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities MELVILLE, N.Y., August 10, 2021 – Verint® (NASDAQ: VRNT), […]
