About Us

The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center. QATC provides its membership with a variety of benefits, including tips of the week, how-to newsletters, regional networking meetings, online forums, and an annual conference.

The QATC Board of Advisors provides leadership for QATC and directs many of its activities. The Board is composed of recognized call center leaders and industry experts.

Vicki Herrell serves as Executive Director of the Quality Assurance & Training Connection and oversees the strategic direction and the day-to-day operations of the association. Herrell brings to the position over 20 years of experience in the contact center industry, serving for many years in the area of client relations and events management for the former TCS Management Group. Vicki is a popular industry speaker, serving as an industry expert on contact center best practices. She is the editor of QATC's The Connection newsletter.

In addition, the education activities of QATC are directed by two of the founding partners of The Call Center School, Maggie Klenke and Penny Reynolds. Both Klenke and Reynolds are recognized authorities in the contact center industry. They have been at the forefront of developing education and professional certification programs for call center professionals, first as the management team of Call Center University and later at The Call Center School.

Click here to download a document that details why QA & Training Professionals should join QATC!

Membership Benefits

Member-only access to the QATC website

Quarterly newsletter (The Connection)

Tips of the week

Access to web seminars on hot topics presented by peers and industry experts

On-demand courses for self-paced learning

Regional networking meetings

Ability to post open positions on the Job Posting Board

Discount to the QATC Annual Conference

Membership Levels

There are three distinct levels of membership in the Quality Assurance & Training Connection (QATC):

Individual Membership – $295 USD
An individual member enjoys all the benefits and privileges of QATC membership. . . read more

Site Membership – $595 USD
A site membership allows a company to register up to three employees in QATC for a lower price. . . read more

Corporate Membership – $4995 USD
Corporate memberships allow companies to register an unlimited number of employees in QATC for one price. . . read more

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