2020 QATC Annual Conference
The Virtual Summit for Quality Assurance & Training
October 1-15, 2020

We have been working hard to determine the best way forward with the 2020 QATC Annual Conference, and have come to the conclusion that we will hold a virtual event, The Virtual Summit for Quality Assurance & Training.  While we will certainly miss our annual live meeting, we’re confident that this year’s alternative conference will be just as compelling an event.

The Virtual Summit for Quality Assurance & Training will take place during the first two weeks of October, with approximately 25 sessions presented live during the month.  There will be either two or three 75-minute sessions presented each Monday–Friday workday. These sessions will be recorded for those that can’t make it to the live delivery, with recordings available throughout the month of October.

We are working hard to finalize the agenda.  Our vendor sponsors will also be participating and you’ll be able to visit their online booths for information, giveaways, software demos, etc.  We’ll have some special online events just for networking and fun, too.  Each attendee will receive a conference toolkit in the mail prior to the event with the same types of materials you would receive at the in-person conference.  We hope to have all these details and schedule ready very soon.

We look forward to welcoming you soon to The Virtual Summit for Quality Assurance & Training!


Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend The Virtual Summit for Quality Assurance & Training this fall. In addition, you will:

  • Hear exciting speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers

You don’t want to miss this exciting event, so make your plans to attend now.  Click here to register today!

For more information, use the links on the menu on the left-hand side of this page.

Click here to view the 2019 QATC Annual Conference brochure.

Need some help getting approval to attend the conference?  Use our sample conference funding request document.