Calendar of Events

Event List Calendar

July 23, 2020

QATC Web Seminar – Call Coaching Fundamentals:  Preparation and Delivery of Impactful Feedback

You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing reliable high-quality service to your customers.  This session provides practical suggestions to 1). Create a coaching plan; 2). Deliver feedback and 3). Follow-up with continued support.  You will learn three specific approaches to call coaching aimed to motivate and develop behaviors required to meet process requirements and create a satisfying, memorable customer experience.

QATC members can click here to register.

Start: July 23, 2020 1:00 pm
End: July 23, 2020 2:00 pm
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United States

August 24, 2020

Contact Center Week

Caesars Palace Resort
Las Vegas, NV
June 23-26, 2020

Start: August 24, 2020
End: August 28, 2020
Venue: Ceasar's Palace
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Las Vegas, NV, United States

September 14, 2020

Aspect ACE

The Venetian Resort

Las Vegas, NV
September 14-17

Start: September 14, 2020
End: September 17, 2020
Venue: The Venetian
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Las Vegas, NV, United States

October 12, 2020

Contact Center Connections

Dallas Sheraton

Dallas, TX

October 12-14, 2020

Start: October 12, 2020
End: October 14, 2020
Venue: Dallas Sheraton
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Dallas, TX, United States

October 21, 2020

Call & Contact Center Expo

Las Vegas Convention Center

Las Vegas, NV

Oct. 21-22

Start: October 21, 2020
End: October 22, 2020
Venue: Las Vegas, NV
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Las Vegas, NV, United States
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