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July 29, 2021

QATC Web Seminar — Call Coaching Fundamentals

Thursday, July 29, 2021
1:00pm CT

Call Coaching Fundamentals:  Preparation and Delivery of Impactful Feedback

You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing reliable high-quality service to your customers.  This session provides practical suggestions to 1). Create a coaching plan; 2). Deliver feedback and 3). Follow-up with continued support.  You will learn three specific approaches to call coaching aimed to motivate and develop behaviors required to meet process requirements and create a satisfying, memorable customer experience.

QATC members can click here to register.

Start: July 29, 2021 1:00 pm
End: July 29, 2021 2:00 pm
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September 15, 2021

2021 QATC Annual Conference

2021 QATC Annual Conference
Wednesday-Friday, September 15-17, 2021
Hilton Downtown Nashville
Nashville, TN

We can't wait to welcome you back to Nashville!  The 2021 QATC Annual Conference is set for Wednesday-Friday, September 15-17 at the Hilton Downtown Nashville, and we hope you will be able to join us!

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend the 2021 QATC Annual Conference this fall. In addition, you will:

  • Hear exciting speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers

You don’t want to miss this exciting event, so make your plans to attend now.  Click here to register today!

Go to for more information.

Start: September 15, 2021
End: September 17, 2021
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