QATC Educational Offerings
QATC presents live web seminars throughout the year for our members. The topics for these web seminars will range from basic quality monitoring and call center training to advanced topics. In addition to Member/Trainer-led web seminars, QATC also hosts web seminars that are led by our sponsors, who are leaders in the industry. Some of the web seminars will be available only to QATC members and have a limit on the number of attendees, others may be available to the general public with no limit on the number of attendees. Click here for more information about our QATC web seminars.
Fundamentals of Quality Monitoring Web Series
QATC members can now register for the 2020 Fundamentals of Quality Monitoring web seminar series at no charge! The 5-part quality web seminars delivered by industry expert Deelee Freeman of Call Center Training Associates will be offered once a month starting in March. Each 60-minute session will provide practical knowledge to help you design your quality monitoring forms and develop a comprehensive quality monitoring program.
E-Learning Benefit from The Call Center School
QATC members receive exclusive access to The Call Center School’s Cloud Learning platform. Each QATC member will receive a one-time credit towards the training of your choice from The Call Center School during the first year of membership, and a 10% discount on subsequent orders. This provides you with the flexibility to choose from a variety of topics, and select what best suits you and your team’s needs and interests. The credit amount is $295 for Individual Members, $595 for Site Members, and $1,595 for Corporate Members. Click here for more information about this membership benefit!
Essentials of Coaching Book
QATC is pleased to offer the Essentials of Coaching book by Penny Reynolds. This book is designed to help call center supervisors and quality specialists interact with frontline staff in the most effective way in order to improve workforce performance. Click here to purchase the Essentials of Coaching book.