The Fundamentals of QA web seminar series is offered annually to QATC members. The 5-part quality web seminars delivered by industry expert Deelee Freeman of Call Center Training Associates will be offered once a month starting in the spring. Each 60-minute session will provide practical knowledge to help you design your quality monitoring forms and develop a comprehensive quality monitoring program.

QATC now offers on-demand courses that are available exclusively to QATC members. The Fundamentals of QA courses are available on-demand and are also available as web seminars in our Fundamentals of Quality Assurance web seminar series throughout the year.  A handout is included with each course, along with worksheets and activities for some courses as well.  Other courses will be added to this Library as well. 

QATC presents live web seminars throughout the year for anyone interested. The topics for these web seminars will range from basic Quality Assurance and Training principles to advanced topics. They will be presented by our members, sponsors, and industry experts.