Educational Offerings2018-08-23T13:09:23+00:00

QATC Educational Offerings

Web Seminars

QATC presents live web seminars throughout the year for our members.  The topics for these web seminars will range from basic quality monitoring and call center training to advanced topics.  In addition to Member/Trainer-led web seminars, QATC also hosts web seminars that are led by our sponsors, who are leaders in the industry.   Some of the web seminars will be available only to QATC members and have a limit on the number of attendees, others may be available to the general public with no limit on the number of attendees.  Click here for more information about our QATC web seminars.

QUALITY Web Series

Join QATC for our QUALITY Excellence web seminar series.  The seven-part series will be delivered by industry expert Deelee Freeman for consecutive weeks from Thursdays from March 1-April 12 from 1:00.-2:00 p.m. CT.    Special pricing is available for QATC members.  Click here for details or to register for this exciting series!

E-Learning Benefit from The Call Center School

QATC members receive exclusive access to The Call Center School’s Cloud Learning platform.  Each QATC member will receive access to a set of specific interactive e-learnings from the Quality Assurance, WFM, Supervision, and Frontline Curriculums each year. These e-learning modules will be changed each year to allow you to expand your knowledge from The Call Center School as a benefit of membership.  Click here for more information about this membership benefit!

 

Essentials of Coaching Book

QATC is pleased to offer the Essentials of Coaching book by Penny Reynolds.  This book is designed to help call center supervisors and quality specialists interact with frontline staff in the most effective way in order to improve workforce performance.  Click here to purchase the Essentials of Coaching book.