QATC Educational Offerings
QATC presents live web seminars throughout the year for our members. The topics for these web seminars will range from basic quality monitoring and call center training to advanced topics. In addition to Member/Trainer-led web seminars, QATC also hosts web seminars that are led by our sponsors, who are leaders in the industry. Some of the web seminars will be available only to QATC members and have a limit on the number of attendees, others may be available to the general public with no limit on the number of attendees. Click here for more information about our QATC web seminars.
Fundamentals of Quality Monitoring Web Series
QATC members can now register for the 2020 Fundamentals of Quality Monitoring web seminar series at no charge! The 5-part quality web seminars delivered by industry expert Deelee Freeman of Call Center Training Associates will be offered once a month starting in March. Each 60-minute session will provide practical knowledge to help you design your quality monitoring forms and develop a comprehensive quality monitoring program.
Essentials of Coaching Book
QATC is pleased to offer the Essentials of Coaching book by Penny Reynolds. This book is designed to help call center supervisors and quality specialists interact with frontline staff in the most effective way in order to improve workforce performance. Click here to purchase the Essentials of Coaching book.