Calendar of Events

← March 2019
May 2019 →
Event List Calendar
MonTueWedThuFriSatSun
1
Call & Contact Center Expo
2
Apply a Scoring Scheme that Drives Critical Quality Behaviors: Measure and Motivate Agents to Perform Critical Behaviors. — April 2 @ 1:00 CT

Call & Contact Center Expo
3
Call & Contact Center Expo
4
Call & Contact Center Expo
5
Call & Contact Center Expo
6
Call & Contact Center Expo
7
Call & Contact Center Expo
8
Call & Contact Center Expo
9
Link Quality Standards to Training Descriptions: Create Definitions of Behavioral Expectations. — April 9 @ 1:00 CT

Call & Contact Center Expo
10
Call & Contact Center Expo
11
Call & Contact Center Expo
12
Call & Contact Center Expo
13
Call & Contact Center Expo
14
Call & Contact Center Expo
15
NICE Interactions 2019

Call & Contact Center Expo
16
Improve Consistency Through Calibration: Conduct Effective Quality Calibration Sessions. — April 16 @ 1:00 CT

NICE Interactions 2019

Call & Contact Center Expo
17
NICE Interactions 2019

Call & Contact Center Expo
18
Call & Contact Center Expo
19
Call & Contact Center Expo
20
Call & Contact Center Expo
21
Call & Contact Center Expo
22
Call & Contact Center Expo
23
SWPP Annual Conference

Train and Develop Through Call Coaching: Delivering Meaningful Feedback and Positive Reinforcement. — April 23 @ 1:00 CT

Call & Contact Center Expo
24
SWPP Annual Conference

Call & Contact Center Expo
25
SWPP Annual Conference

Call & Contact Center Expo
26
Call & Contact Center Expo
27
Call & Contact Center Expo
28
Call & Contact Center Expo
29
Call & Contact Center Expo
30
Yield Results in Your Quality Program: Key Decision Points to Drive Improvement. — April 30 @ 1:00 CT

Call & Contact Center Expo
iCal Import