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Fundamentals of QA Web Seminar – Call Calibration - new date! 7/10/25
Fundamentals of QA Web Seminar – Call Calibration - new date! 7/10/25
Note Date Change! Thursday, July 10, 2025 1:00pm CT Call Calibration: The Path to Consistency in Quality Monitoring Call calibration is a process whereby quality analysts and supervisors evaluate a single call, measure the variance and reconcile the differences. Call centers who are well calibrated experience greater overall consistency in quality and service to their […]