Atlanta SWPP & QATC Regional Meeting – Thursday, December 5

Calendar of Events

← March 2019 May 2019 → Event List Calendar

Mon	Tue	Wed	Thu	Fri	Sat	Sun
1 Atlanta SWPP & QATC Regional Meeting – Thursday, December 5 Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	2 Call & Contact Center Expo Call & Contact Center Expo Apply a Scoring Scheme that Drives Critical Quality Behaviors: Measure and Motivate Agents to Perform Critical Behaviors. — April 2 @ 1:00 CT Apply a Scoring Scheme that Drives Critical Quality Behaviors: Measure and Motivate Agents to Perform Critical Behaviors. — April 2 @ 1:00 CT April 2, 2019 1:00 pm – April 2, 2019 2:00 pm Once you’ve determined the essential call behaviors, the next step is to construct a scoring scheme that awards points for performance achievement. While all of your quality standards are important,… Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	3 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	4 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	5 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	6 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	7 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…
8 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	9 Call & Contact Center Expo Call & Contact Center Expo Link Quality Standards to Training Descriptions: Create Definitions of Behavioral Expectations. — April 9 @ 1:00 CT Link Quality Standards to Training Descriptions: Create Definitions of Behavioral Expectations. — April 9 @ 1:00 CT April 9, 2019 1:00 pm – April 9, 2019 2:00 pm Now that your quality evaluation form has taken shape, the call standards have been identified and organized into skill groups and a scoring structure has been applied, the next step… Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	10 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	11 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	12 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	13 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	14 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…
15 Call & Contact Center Expo Call & Contact Center Expo NICE Interactions 2019 NICE Interactions 2019 April 15, 2019 – April 17, 2019 https://www.nice.com/interactions/index.html Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	16 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo Improve Consistency Through Calibration: Conduct Effective Quality Calibration Sessions. — April 16 @ 1:00 CT Improve Consistency Through Calibration: Conduct Effective Quality Calibration Sessions. — April 16 @ 1:00 CT April 16, 2019 1:00 pm – April 16, 2019 2:00 pm Calibration is a comparison between measures. In a call center it is an ongoing process where quality specialists and call center supervisors complete evaluations on a single call, measure the… NICE Interactions 2019 NICE Interactions 2019 April 15, 2019 – April 17, 2019 https://www.nice.com/interactions/index.html Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	17 Call & Contact Center Expo Call & Contact Center Expo NICE Interactions 2019 NICE Interactions 2019 April 15, 2019 – April 17, 2019 https://www.nice.com/interactions/index.html Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	18 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	19 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	20 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	21 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…
22 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	23 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo SWPP Annual Conference SWPP Annual Conference April 23, 2019 – April 25, 2019 Annual Conference Train and Develop Through Call Coaching: Delivering Meaningful Feedback and Positive Reinforcement. — April 23 @ 1:00 CT Train and Develop Through Call Coaching: Delivering Meaningful Feedback and Positive Reinforcement. — April 23 @ 1:00 CT April 23, 2019 1:00 pm – April 23, 2019 2:00 pm You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing… Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	24 Call & Contact Center Expo Call & Contact Center Expo SWPP Annual Conference SWPP Annual Conference April 23, 2019 – April 25, 2019 Annual Conference Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	25 Call & Contact Center Expo Call & Contact Center Expo SWPP Annual Conference SWPP Annual Conference April 23, 2019 – April 25, 2019 Annual Conference Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	26 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	27 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	28 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…
29 Call & Contact Center Expo Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…	30 Call & Contact Center Expo Call & Contact Center Expo Yield Results in Your Quality Program: Key Decision Points to Drive Improvement. — April 30 @ 1:00 CT Yield Results in Your Quality Program: Key Decision Points to Drive Improvement. — April 30 @ 1:00 CT April 30, 2019 1:00 pm – April 30, 2019 2:00 pm This last session in the 7-Part Quality Training Series provides a road-map for your quality program to ensure you are leveraging your efforts to drive agent performance, process improvement and… Call & Contact Center Expo Call & Contact Center Expo March 27, 2019 – May 28, 2019 The Call & Contact Centre Expo is Europe’s leading event for call & contact centre professionals, where the most proactive professionals descend on the ExCeL, all hungry to find the tips, techniques,…