Date: Thursday, May 21, 2026 Time: 1:00-2:00 pm CT Developing Your QSDD: The Quality Standards Definitions Document Now that your quality evaluation form has taken shape, the call standards have […]
Date: Thursday, June 18, 2026 Time: 1:00-2:00 pm CT Call Calibration: The Path to Consistency in Quality Monitoring Call calibration is a process whereby quality analysts and supervisors evaluate a […]
Date: Thursday, July 16, 2026 Time: 1:00-2:00 pm CT Call Coaching Fundamentals: Preparation and Delivery of Impactful Feedback You can have the most advanced quality recording technology, evaluation and analytical […]
Mark Your Calendar for the 2026 QATC Annual Conference! Tuesday-Thursday, September 29-October 1 Hilton Nashville Downtown Are you looking for one place to find the latest information […]
