Mark Your Calendar for the 2025 QATC Annual Conference! Tuesday-Thursday, September 23-25, 2025 Hilton Nashville Downtown Click here for more information:  https://qatc.org/annual-convention/

Thursday, August 14, 2025 1:00pm CT Call Coaching Fundamentals: Preparation and Delivery of Impactful Feedback You can have the most advanced quality recording technology, evaluation and analytical tools, but if […]

Note Date Change!  Thursday, July 10, 2025 1:00pm CT Call Calibration: The Path to Consistency in Quality Monitoring Call calibration is a process whereby quality analysts and supervisors evaluate a […]