Date: Tuesday, October 17, 2023 Time: 11:00 am-12:00 pm CT Making Quality Work for Tomorrow’s Agent The role of the agent is changing rapidly. AI and automation are driving more complex interactions and higher customer expectations. To stay ahead of the curve, contact centers must be prepared to empower agents with the knowledge, skills, and behaviors they need to succeed. During this webinar, we will discuss how organization leaders are meeting this challenge by implementing new and innovative approaches to coaching, quality, and training. Speaker: Corey Mustard, Solutions Consultant, Centrical Click here to register for this web seminar.