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February 19 - A few years back, I was commuting every week from my home on the East Coast to Indiana, where I was working.  My parents lived in Indiana and I was crashing at their house during the work week.  It was very nice.  One day, my mom called me up at my office to say that “all her passwords were stolen and could I help?”  I told her that we would fix them when I got home to her place that evening. Sure enough, her passwords to her accounts were all compromised.  So, I called her banks, Amazon, and her other online accounts, and I was able to change her passwords, with no problem.  Except her cable provider.  It took me seven calls, three chats, and four hours before the last agent told me the right way to change my password.  I wondered, does this company know that most [...]

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