Wednesday, May 31, 2023 at 2:00pm Eastern
Meaningful Interactions: How to Coach Your Agents Using Human Connection
Some people have a natural gift for speaking with, and connecting to, other people. Others may need a little bit of (you guessed it) coaching. Everyone also learns and absorbs feedback differently. Mastering a conversational comfort level leads to deeper business connections, which then drives revenue and nurtures the customer relationship. Join Michael Robinson, of The Event Voice, to learn how to create meaningful business interactions with your agents by:
- Mentally preparing yourself for coaching conversations
- Reading and displaying effective body language
- Identifying extroverts vs introverts and flexing to various communication styles
- How to identify the best form to coach individuals, one size does not fit all
QATC members can click here to register for this webinar.