Join us for the Spring 2019 Quality Excellence Web Seminar Series2019-03-24T18:48:12+00:00

Join us for the Spring 2019 Quality Excellence Web Seminar Series: Building A Quality Program That Drives Business Results

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Call Center Quality Excellence Web Seminar Series

The seven-part series will be delivered as 60 minute web
seminars by industry expert Deelee Freeman and runs Fridays from March 19th through April 30th at 1:00pm CDT

The First Session is FREE!

7-Part QUALITY Web Seminar Series Spring 2019
Q Qualify Your QM Program:
Determine Requirements Best Suited to Your Call Center
March 19
1:00pm CDT
U Utilize Quality Process Design:
Build a Quality Form to Support Desired Performance
March 26
1:00pm CDT
A Apply a Successful Scoring Scheme:
Measure and Motivate Agents to Perform Critical Behaviors
April 2
1:00pm CDT
L Link Quality Standards to Training Descriptions:
Create Definitions of Behavioral Expectations
April 9
1:00pm CDT
I Improve Consistency Through Calibration:
Conduct Effective Quality Calibration Sessions
April 16
1:00pm CDT
T Train and Develop Through Call Coaching:
Deliver Meaningful Feedback and Positive Reinforcement
April 23
1:00pm CDT
Y Yield Results in Your Quality Program:
Key Decision Points to Drive Improvement
April 30
1:00pm CDT

Web Seminar Pricing

The cost is $275 per session or $1,550 if you register for the full series. Special pricing for QATC members is $200 per session or $1,100 for the entire series.   An unlimited number of students may attend from a single web/audio connection. Additional locations may attend for an add-on fee of $75 per location per session.

Find out more about our other call center training programs at