Join us for the Spring 2019 Quality Excellence Web Seminar Series: Building A Quality Program That Drives Business Results
Call Center Quality Excellence Web Seminar Series
The seven-part series will be delivered as 60 minute web
seminars by industry expert Deelee Freeman and runs Fridays from March 19th through April 30th at 1:00pm CDT
The First Session is FREE!
| 7-Part QUALITY Web Seminar Series | Spring 2019 | |
|---|---|---|
| Q | Qualify Your QM Program: Determine Requirements Best Suited to Your Call Center |
March 19 1:00pm CDT |
| U | Utilize Quality Process Design: Build a Quality Form to Support Desired Performance |
March 26 1:00pm CDT |
| A | Apply a Successful Scoring Scheme: Measure and Motivate Agents to Perform Critical Behaviors |
April 2 1:00pm CDT |
| L | Link Quality Standards to Training Descriptions: Create Definitions of Behavioral Expectations |
April 9 1:00pm CDT |
| I | Improve Consistency Through Calibration: Conduct Effective Quality Calibration Sessions |
April 16 1:00pm CDT |
| T | Train and Develop Through Call Coaching: Deliver Meaningful Feedback and Positive Reinforcement |
April 23 1:00pm CDT |
| Y | Yield Results in Your Quality Program: Key Decision Points to Drive Improvement |
April 30 1:00pm CDT |
Web Seminar Pricing
The cost is $275 per session or $1,550 if you register for the full series. Special pricing for QATC members is $200 per session or $1,100 for the entire series. An unlimited number of students may attend from a single web/audio connection. Additional locations may attend for an add-on fee of $75 per location per session.
Find out more about our other call center training programs at www.callcentertrainingassociates.com.