Events Calendar2012-11-25T05:31:29+00:00
Trade Shows/Conferences:
Call Center Performance, Productivity & Metrics Sept. 12-14 Dallas Marriott City Center,
Dallas, TX
Contact Center Executive Summit Sept. 24-25 Sheraton Arlington Hotel
Arlington, TX
QATC Annual Conference Sept. 26-28 Nashville Marriott at Vanderbilt
Nashville, TN
Call Center Demo & Conference Oct. 9-11 Hotel InterContinental
Dallas, TX
QATC/SWPP Regional Meeting Oct. 11 Hotel InterContinental
Dallas, TX
QATC/SWPP Regional Meeting Oct. 18 Navy Federal Credit Union
Call Center, Pensacola, FL
QATC/SWPP Regional Meeting Oct. 24 Deluxe Corporation Call Center
Groton, MA
QATC/SWPP Regional Meeting Oct. 25 LoyaltyOne Call Center
Toronto, Ontario
Contact Center Optimization Forum Nov. 1 Embassy Suites Philadelphia Airport
Philadelphia, PA
QATC/SWPP Regional Meeting Nov. 2 Hershey Hotel, Hershey, PA
Web Seminars from The Call Center School
90-Minute Web Seminars @ $300 each

(Note: QATC members receive one free web seminar per year.
For more information, go to

supervisor Setting the Standards September 13 1pm CT
Don’t Know, Can’t, Won’t Model September 20 1pm CT
Performance Coaching September 27 1pm CT
Call Coaching October 4 1pm CT
Motivation Marvels October 11 1pm CT
Teamwork Template October 18 1pm CT
Finders Keepers October 25 1pm CT
Call Center Time Management November 1 1pm CT
Introduction to Workforce Management November 8 1pm CT
Key Performance Indicators November 15 1pm CT
quality Building a Quality Form I September 14 1pm CT
Building a Quality Form II September 21 1pm CT
Defining Call Standards