ContactCenterWorld.com, the Global Association for Contact Center Best Practices & Networking is pleased to announce its 15th Birthday! ContactCenterWorld.com originally established in the UK back in 1999 as CallCenterWorld.com relocated […]
“Create Your Own Experience” for highest quality model includes site tours, half-day workshops, full-day, best-in-business training and a chance to cheer on the San Diego Padres COLORADO SPRINGS, CO - […]
The International Customer Management Institute (ICMI) finds that eighty-one percent (81%) report their organization recognizes correlations between the customer experience and loyalty. COLORADO SPRINGS, CO — January 13, 2014 — […]
The International Customer Management Institute (ICMI) reveals that a commitment to agent engagement and training, investment in new technologies and the wise use of metrics are key to improving the […]
2013 ICMI RESEARCH RELEASED: Actionable Data in Today’s Multichannel Contact Center Research Report and Best Practices Guide Due to confusion over which metrics are important, the International Customer Management Institute […]
NASHVILLE, TENNESSEE – September 10, 2013 – The Quality Assurance & Training Connection (QATC) has announced Gregory Harris of The Home Depot as winner of the 2013 Quality Assurance Professional […]
NASHVILLE, TENNESSEE – August 30, 2013 – The Quality Assurance & Training Connection (QATC) has announced the five finalists for the 2013 Quality Assurance Professional of the Year Award, which […]
VPI, the leading global provider of contact center workforce optimization solutions, today announced that Ventana Research, an esteemed benchmark research and advisory services firm, has selected VPI VirtualSource as this year’s […]
NASHVILLE, TENNESSEE – September 27, 2012 – The Quality Assurance & Training Connection (QATC) has announced Michael Baldwin of C2 as the recipient of the 2012 Learning Development Professional of […]
