Calendar of Events

Event List Calendar

January 15, 2015

QATC & SWPP Regional Meeting — Salt Lake City, UT

Join us for the Salt Lake City, UT area QATC & SWPP Regional Meeting on Thursday, January 15 from 8:30 a.m.-12:30 p.m. at the IHG Call Center located at 1275 W. 2240 S., in Salt Lake City.  You won’t want to miss this great opportunity to meet with your peers and discuss your toughest quality assurance and workforce management problems.

For more information or to register, please go to https://www.swpp.org/slc-regional-meeting-2014/.

Start: January 15, 2015 8:30 am
End: January 15, 2015 12:30 pm
Venue: IHG Call Center
Address:
Google Map
1275 W. 2240 S., Salt Lake City, UT, United States

November 3, 2014

Contact Center Demo & Conference

www.icmi.com/ccdemo

Start: November 3, 2014
End: November 5, 2014
Address:
Google Map
Chicago, IL, United States

September 24, 2014

2014 QATC Annual Conference

https://qatc.org/annual-convention/

Start: September 24, 2014
End: September 26, 2014
Venue: Omni Nashville Hotel
Address:
Google Map
250 Fifth Avenue South, Nashville, TN, United States, 37203

September 24, 2014

2014 QATC Annual Conference

Join us for the 2014 QATC Annual Conference

September 24-26

Omni Nashville Hotel

https://qatc.org/annual-convention/

Start: September 24, 2014
End: September 26, 2014
Venue: Omni Nashville Hotel
Address:
Google Map
250 Fifth Avenue South, Nashville, TN, United States, 37203

September 23, 2014

ICMI Contact Center Symposium — Las Vegas, NV

https://www.icmi.com/Symposiums/Las-Vegas

Start: September 23, 2014
End: September 26, 2014
Address:
Google Map
Las Vegas, NV, United States

September 8, 2014

2014 Utility Call Center Operational Excellence Conference

https://bit.ly/1szlYdR

Start: September 8, 2014
End: September 10, 2014
Address:
Google Map
Nashville, TN, United States

June 24, 2014

ICMI Contact Center Symposium — Nashville, TN

https://www.icmi.com/Symposiums/Nashville

Start: June 24, 2014
End: June 27, 2014
Address:
Google Map
Nashville, TN, United States

June 16, 2014

15th Annual Call Center Week

www.callcenterweek.com

Start: June 16, 2014
End: June 20, 2014
Venue: Caesars Palace
Address:
Google Map
Las Vegas, NV, United States

May 7, 2014

Global Contact Center Awards Dinner

www.icmi.com/awards

Start: May 7, 2014
End: May 7, 2014
Venue: San Diego Convention Center
Address:
Google Map
San Diego, CA, United States

May 5, 2014

Contact Center Expo & Conference

https://www.icmi.com/ACCE

Start: May 5, 2014
End: May 6, 2014
Venue: San Diego Convention Center
Address:
Google Map
San Diego, CA, United States

April 28, 2014

Call Centre Week Canada

https://www.callcentrecanada.ca/

Start: April 28, 2014
End: May 1, 2014
Address:
Google Map
Toronto, Canada

April 15, 2014

2014 SWPP Annual Conference

https://www.swpp.org/annual-conference/

Start: April 15, 2014
End: April 17, 2014
Venue: Omni Nashville Hotel
Address:
Google Map
250 Fifth Avenue South, Nashville, TN, United States, 37203

March 10, 2014

Toronto QATC & SWPP Regional Meeting

https://www.swpp.org/toronto-regional-meeting/

Start: March 10, 2014
End: March 10, 2014
Venue: LoyaltyOne Call Center
Address:
Google Map
438 University Ave. , Canada

March 4, 2014

ICMI Contact Center Symposium — Orlando, FL

https://www.icmi.com/Symposiums/Orlando

Start: March 4, 2014
End: March 7, 2014
Address:
Google Map
Orlando, FL, United States

February 27, 2014

Baltimore Area QATC & SWPP Regional Meeting

https://www.swpp.org/baltimore-area-regional-meeting/

Start: February 27, 2014 1:00 pm
End: February 27, 2014 5:00 pm
Venue: TCC Call Center
Address:
Google Map
230 Schilling Circle, Suite 100, Hunt Valley, MD, United States, 21031

February 26, 2014

Recruiting, Training, & Development Strategies for Call Centers

https://www.developingcallcenters.com/

Start: February 26, 2014
End: February 28, 2014
Address:
Google Map
Houston, TX, United States

January 21, 2014

The Future Call Center Summit

www.callcenterevent.com

Start: January 21, 2014
End: January 24, 2014
Venue: Disney Contemporary Resort
Address:
Google Map
Orlando, FL, United States

December 9, 2013

QATC & SWPP Regional Meeting – Pensacola, FL

https://www.swpp.org/pensacola-regional-meeting/

Start: December 9, 2013
End: December 9, 2013
Venue: Navy Federal Credit Union Call Center
Address:
Google Map
5510 Heritage Oaks Drive (Building 3), Pensacola, FL, United States

November 11, 2013

2014 Best Practices Conference & Awards – Las Vegas, NV

https://www.contactcenterworld.com/worldawards/

Start: November 11, 2013
End: November 15, 2013
Venue: Vdara Resort
Address:
Google Map
Las Vegas, NV, United States

November 1, 2013

QATC & SWPP Regional Meeting – Portland, OR

https://www.swpp.org/portland-regional-meeting/

Start: November 1, 2013
End: November 1, 2013
Venue: VW Credit Call Center
Address:
Google Map
22823 NW Bennett St.,, Hillsboro, OR, United States

October 21, 2013

Call Center Demo and Conference

https://www.icmi.com/CCDemo

Start: October 21, 2013
End: October 23, 2013
Address:
Google Map
Atlanta, GA, United States

September 24, 2013

ICMI Symposium

https://www.icmi.com/Symposiums/San-Diego

Start: September 24, 2013
End: September 27, 2013
Address:
Google Map
San Diego, CA, United States

September 10, 2013

QATC Annual Conference

https://qatc.org/annual-convention/

Start: September 10, 2013
End: September 12, 2013
Venue: Nashville Marriott at Vanderbilt
Address:
Google Map
Nashville, TN, United States

August 13, 2013

Customer Experience 2013

https://www.marcusevans-conferences-northamerican.com/CX2013

Start: August 13, 2013
End: August 14, 2013
Address:
Google Map
Chicago, IL, United States

June 18, 2013

ICMI Symposium

https://www.icmi.com/Symposiums/Chicago 

Start: June 18, 2013
End: June 21, 2013
Address:
Google Map
Chicago, IL, United States

June 17, 2013

QA Virtual Conference

www.ecrmevents.com

Start: June 17, 2013
End: June 21, 2013
Address:
Google Map
United States

June 3, 2013

Driving Innovations – Verint Systems Global User Conference

www.verint.com 

Start: June 3, 2013
End: June 6, 2013
Address:
Google Map
Baltimore, MD, United States

May 13, 2013

ACCE

https://www.icmi.com/ACCE

Start: May 13, 2013
End: May 16, 2013
Address:
Google Map
Seattle, WA, United States

April 22, 2013

NICE Global Customer Conference

www.nice.com 

Start: April 22, 2013
End: April 25, 2013
Address:
Google Map
Orlando, FL, United States

April 9, 2013

SWPP Annual Conference

https://www.swpp.org/annualconference.html 

Start: April 9, 2013
End: April 11, 2013
Address:
Google Map
Nashville, TN, United States

March 19, 2013

ICMI Symposium

https://www.icmi.com/Symposiums/Orlando

Start: March 19, 2013
End: May 22, 2013
Address:
Google Map
Orlando, FL, United States

January 22, 2013

Call Center Summit

https://www.callcenterevent.com

Start: January 22, 2013
End: February 25, 2013
Address:
Google Map
Orlando, FL, United States

December 5, 2012

SWPP & QATC Regional Meeting in Hershey, PA – Wednesday, December 5, 2012

Join us for the Hershey, PA QATC & SWPP Regional Meeting on Wednesday, December 5 at the Hershey Country Club.

You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
9:00-9:30 a.m. – Registration & Continental Breakfast
9:30-10:00 a.m. -- Welcome and Keynote
10:00-10:15 a.m. -- Hot Topic Roundup
10:15 a.m.-12:00 p.m. -- Hot Topic Discussion
12:00 p.m. – Wrap Up and Conclusion
12:15 p.m. – Optional Tour of Hershey Entertainment & Resorts Call Center

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: December 5, 2012
End: December 5, 2012
Venue: Hershey Country Club
Address:
Google Map
1000 East Derry Rd., Hershey, PA, United States
Cost: Free

October 25, 2012

SWPP & QATC Regional Meeting in Toronto – Thursday, October 25

Join us for the Toronto area QATC & SWPP Regional Meeting on Thursday, October 25 at the LoyaltyOne call center located at 438 University Avenue.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
9:00-9:30 a.m. – Registration & Continental Breakfast
9:30-10:00 a.m. -- Welcome and Keynote
10:00-10:15 a.m. -- Hot Topic Roundup
10:15 a.m.-12:00 p.m. -- Hot Topic Discussion
12:00 p.m. -- Wrap Up and Conclusion
12:15 p.m. – Optional Tour of LoyaltyOne Call Center

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: October 25, 2012
End: October 25, 2012
Venue: LoyaltyOne call center
Address:
Google Map
438 University Avenue, Toronto, Ontario, Canada
Cost: Free

October 24, 2012

SWPP & QATC Regional Meeting in Boston – Wednesday, October 24

Join us for the Boston area QATC & SWPP Regional Meeting on Wednesday, October 24 at the Deluxe Corporation call center located at 500 Main Street in Groton, MA.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
8:30-9:00 a.m. – Registration & Continental Breakfast
9:00-9:30 a.m. --  Welcome and Keynote
9:30-9:45 a.m. -- Hot Topic Roundup
9:45-11:45 a.m. -- Hot Topic Discussion
11:45 a.m. -- Wrap Up and Conclusion

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: October 24, 2012
End: October 24, 2012
Venue: Deluxe Corporation call center
Address:
Google Map
500 Main Street, Groton, MA, United States
Cost: Free

October 18, 2012

SWPP & QATC Regional Meeting in Pensacola – Thursday, October 18

Join us for the Pensacola, FL QATC & SWPP Regional Meeting on Thursday, October 18 at the Navy Federal Credit Union call center located at 5530 Heritage Oaks Drive.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
8:30-9:00 a.m. – Registration & Continental Breakfast
9:00-9:30 a.m. -- Welcome and Keynote
9:30-9:45 a.m. -- Hot Topic Roundup
9:45 a.m.-11:30 a.m. -- Hot Topic Discussion
11:30-11:45 a.m. -- Wrap Up and Conclusion
11:45 a.m. – Optional Tour of Navy Federal Credit Union Call Center

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: October 18, 2012
End: October 18, 2012
Venue: Navy Federal Credit Union
Address:
Google Map
5530 Heritage Oaks Drive, Pensacola, FL, United States
Cost: Free

October 11, 2012

SWPP & QATC Regional Meeting in Dallas – Thursday, October 11

Join us for the Dallas QATC & SWPP Regional Meeting on Thursday, October 11 from 12:45-1:45 p.m. at the InterContinental Dallas Hotel located at 15201 Dallas Parkway in Addison, TX.

This event is being held in conjunction with the Call Center Demo & Conference.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.  For more information about Call Center Demo & Conference, please visit https://www.icmi.com/CCDemo.

Click here to register for this exciting event!

Start: October 11, 2012
End: October 11, 2012
Venue: InterContinental Dallas Hotel
Address:
Google Map
15201 Dallas Parkway, Addison, TX, United States
Cost: Free

September 26, 2012

2012 QATC Annual Conference

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee.

Click below for more information
General Information
Conference Agenda
Travel & Hotel
Sponsor Showcase

Start: September 26, 2012
End: September 28, 2012
Venue: Nashville Marriot
Address:
Google Map
Nashville, TN, United States

July 4, 2012

Call Center Week

No description has been entered for this event.

Start: July 4, 2012
End: July 8, 2012
Venue: Ceasar's Palace
Address:
Google Map
Las Vegas, NV, United States

October 27, 2011

ICMI Orlando Symposium

Join us at the Hilton Orlando in the Walt Disney World Resort. Study by day and play by night at the city’s most popular nighttime attractions including Downtown Disney and Universal City-Walk. Better yet, bring the whole family for endless theme park fun!

Register
Schedule
Courses
Packages & Pricing
Networking
Travel

Start: October 27, 2011
End: October 27, 2011

October 27, 2011

ICMI Orlando Symposium

Join us at the Hilton Orlando in the Walt Disney World Resort. Study by day and play by night at the city’s most popular nighttime attractions including Downtown Disney and Universal City-Walk. Better yet, bring the whole family for endless theme park fun!

Register
Schedule
Courses
Packages & Pricing
Networking
Travel

Start: October 27, 2011
End: October 27, 2011

October 27, 2011

ICMI Orlando Symposium

Join us at the Hilton Orlando in the Walt Disney World Resort. Study by day and play by night at the city’s most popular nighttime attractions including Downtown Disney and Universal City-Walk. Better yet, bring the whole family for endless theme park fun!

Register
Schedule
Courses
Packages & Pricing
Networking
Travel

Start: October 27, 2011
End: October 27, 2011

October 27, 2011

ICMI Orlando Symposium

Join us at the Hilton Orlando in the Walt Disney World Resort. Study by day and play by night at the city’s most popular nighttime attractions including Downtown Disney and Universal City-Walk. Better yet, bring the whole family for endless theme park fun!

Register
Schedule
Courses
Packages & Pricing
Networking
Travel

Start: October 27, 2011
End: October 27, 2011

October 27, 2011

2011 QATC Annual Conference

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. In addition, you will:

  • Hear exciting keynote speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers

You don’t want to miss this exciting event, so make your plans to attend now.

Register today to receive the Early Bird pricing (available until September 19)!

[button link="https://www.cvent.com/d/pdqyh0" size="small" bgColor="#ff0000" textColor="#ffffff" target="blank"]Register Now[/button]

Start: October 27, 2011 12:00 am
End: October 27, 2011 11:59 pm

October 27, 2011

2011 QATC Annual Conference

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. In addition, you will:

  • Hear exciting keynote speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers

You don’t want to miss this exciting event, so make your plans to attend now.

Register today to receive the Early Bird pricing (available until September 19)!

[button link="https://www.cvent.com/d/pdqyh0" size="small" bgColor="#ff0000" textColor="#ffffff" target="blank"]Register Now[/button]

Start: October 27, 2011 12:00 am
End: October 27, 2011 11:59 pm

October 27, 2011

2011 QATC Annual Conference

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. In addition, you will:

  • Hear exciting keynote speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers

You don’t want to miss this exciting event, so make your plans to attend now.

Register today to receive the Early Bird pricing (available until September 19)!

[button link="https://www.cvent.com/d/pdqyh0" size="small" bgColor="#ff0000" textColor="#ffffff" target="blank"]Register Now[/button]

Start: October 27, 2011 12:00 am
End: October 27, 2011 11:59 pm

October 27, 2011

2011 QATC Annual Conference

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. In addition, you will:

  • Hear exciting keynote speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers

You don’t want to miss this exciting event, so make your plans to attend now.

Register today to receive the Early Bird pricing (available until September 19)!

[button link="https://www.cvent.com/d/pdqyh0" size="small" bgColor="#ff0000" textColor="#ffffff" target="blank"]Register Now[/button]

Start: October 27, 2011 12:00 am
End: October 27, 2011 11:59 pm
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