Events for April 2023

Thursday, April 20, 2023 1:00pm CT What’s the Point: Principles of Quality Form Weighting and Scoring  Once you’ve determined the essential call behaviors, the next step is to construct a scoring scheme that awards points for performance achievement. While all of your quality standards are important, some will stand out as being mission critical and therefore deserving of higher point values to ensure your agents are focused on these, in particular. In this session, you will learn a prioritizing methodology to identify relative importance you’ll use to create an effective scoring scheme for measuring quality and motivating your agents. QATC Members can click here to register for this web seminar.

April 25, 2023 The Complete Digital Contact Center Join Playvox’s Chuck Krogman, VP Global Sales & Kustomer’s Mike Shulman, Global Channels & Alliances, as they review the latest and greatest in the digital contact center transformation.  They will discuss what is happening in the marketplace and what customers expect from their digital contact center solutions, as well as walk through how Kustomer & Playvox together are providing customers a path to a Complete Digital Contact Center. QATC members can click here to register for this webinar.