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Event List Calendar

December 5, 2019

Atlanta SWPP & QATC Regional Meeting – Thursday, December 5

Join us for the Atlanta area SWPP & QATC Regional Meeting on Thursday, December 5 from 8:30 a.m.-12:30 p.m. at the Cox Communications call center located at 6305 Peachtree Dunwoody Road in Atlanta, GA.

You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this exciting event!

Start: December 5, 2019 8:30 am
End: December 5, 2019 12:30 pm
Venue: Cox Communications Call Center
Address:
Google Map
6305 Peachtree Dunwoody Road, Atlanta, GA, United States

October 16, 2019

Milwaukee Area SWPP & QATC Regional Meeting – Wednesday, October 16

Join us for the Milwaukee area SWPP & QATC Regional Meeting on Wednesday, October 16 from 8:30 a.m.-12:00 p.m. at the Kohl’s call center located at N54 W13600 Woodale Drive in Menomonee Falls, WI.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts and sponsors.

Click here to register for this event.

Start: October 16, 2019 8:30 am
End: October 16, 2019 12:30 pm
Address:
Google Map
United States

October 15, 2019

Boston Area SWPP & QATC Regional Meeting – Tuesday, October 15

Boston Area SWPP & QATC Regional Meeting – Tuesday, October 15 (CHANGED FROM WINDSOR, CT SITE)

Join us for the Boston area SWPP & QATC Regional Meeting on Tuesday, October 15 from 8:30 a.m.-12:00 p.m. at the Eversource call center located at 247 Station Drive, Westwood, MA  02090.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts and sponsors.

Click here to register for this event.

Start: October 15, 2019 8:30 am
End: October 15, 2019 12:30 pm
Address:
Google Map
United States

August 22, 2019

Raleigh-Durham, NC SWPP & QATC Regional Meeting – Thursday, August 22

Join us for the Raleigh-Durham, NC area SWPP & QATC Regional Meeting on Thursday, August 22 from 9:00 a.m.-12:45 p.m. at the Blue Cross of North Carolina call center located at 4613 University Drive, Building 450 in Durham, NC.

You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

9:00-9:30 a.m. — Registration & Continental Breakfast
9:30-10:00 a.m. — Welcome and Keynote
10:00-10:15 a.m. — Hot Topic Roundup
10:15 a.m.-12:00 p.m. — Hot Topic Discussion
12:00 p.m. — Wrap Up and Conclusion
12:15 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Here are driving directions from I-40:

Take I-40 to exit 270. Turn onto US 15/501(Durham-Chapel Hill Blvd.) headed toward Durham. Follow Durham-Chapel Hill Blvd. past Garrett Road. Stay in right two lanes and bear right to US 15/501 North.  Immediately stay in right lane and bear right onto Martin Luther King, Jr. Pkwy. Turn right at the first traffic light onto University Drive. Turn left at the second light, which is University Place. Building 450 will be the 2nd turn off on your right. Attendees should park in the parking deck E (adjacent to building 450 on the Blue Cross campus). The main entrance by building 450 is by the big blue statue. Someone will greet you in the lobby.

Click here to register for this meeting.

Start: August 22, 2019 9:00 am
End: August 22, 2019 1:00 pm
Address:
Google Map
United States

August 21, 2019

Toronto Area SWPP & QATC Regional Meeting – Wednesday, August 21

Join us for the Toronto area SWPP & QATC Regional Meeting on Wednesday, August 21 from 8:30 a.m.-12:00 p.m. at CIBC located at 750 Lawrence Ave W, Toronto, Ontario.

You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of networking.  The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m.-12:00 p.m. — Wrap Up and Conclusion
12:00 p.m. -- Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this meeting.

Start: August 21, 2019 8:30 am
End: August 21, 2019 12:30 pm
Address:
Google Map
United States

August 15, 2019

Denver SWPP & QATC Regional Meeting – Thursday, August 15

Join us for the Denver area SWPP & QATC Regional Meeting on Thursday, August 15 from 8:30 a.m.-12:30 p.m. at the T. Rowe Price Call Center at 2220 Briargate Parkway, Building 2, in Colorado Springs, CO.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register

Start: August 15, 2019 8:30 am
End: August 15, 2019 12:30 pm
Address:
Google Map
United States

June 19, 2019

Seattle Area SWPP & QATC Regional Meeting,Wednesday, June 19, 2019

Join us for the Seattle area SWPP & QATC Regional Meeting on Wednesday, June 19, 2019 from 8:30 a.m.-12:30 p.m. at the Costco Call Center located at 845 Lake Dr. in Issaquah, WA.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this exciting event!

Start: June 19, 2019 8:00 am
End: June 19, 2019 12:00 pm
Venue: Costco Call Center
Address:
Google Map
Issaquah, WA, United States

July 20, 2018

Raleigh-Durham NC Area QATC & SWPP Regional Meeting, Friday July 20

Raleigh-Durham, NC SWPP & QATC Regional Meeting – Friday, July 20

Join us for the Raleigh-Durham, NC area SWPP & QATC Regional Meeting on Friday, July 20 from 9:00 a.m.-12:45 p.m. at the Blue Cross of North Carolina call center located at 4613 University Drive, Building 450 in Durham, NC.

You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

9:00-9:30 a.m. — Registration & Continental Breakfast

9:30-10:00 a.m. — Welcome and Keynote

10:00-10:15 a.m. — Hot Topic Roundup

10:15 a.m.-12:00 p.m. — Hot Topic Discussion

12:00 p.m. — Wrap Up and Conclusion

12:15 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Here are driving directions from I-40:

Take I-40 to exit 270. Turn onto US 15/501(Durham-Chapel Hill Blvd.) headed toward Durham. Follow Durham-Chapel Hill Blvd. past Garrett Road. Stay in right two lanes and bear right to US 15/501 North.  Immediately stay in right lane and bear right onto Martin Luther King, Jr. Pkwy. Turn right at the first traffic light onto University Drive. Turn left at the second light, which is University Place. Building 450 will be the 2nd turn off on your right. Attendees should park in the parking deck E (adjacent to building 450 on the Blue Cross campus). The main entrance by building 450 is by the big blue statue. Someone will greet you in the lobby.

Click here to register for this meeting.

Start: July 20, 2018 9:00 am
End: July 20, 2018 12:45 pm
Venue: Blue Cross of North Carolina Call Center
Address:
Google Map
4613 University Drive, Building 450, Durham, NC, United States

April 20, 2018

Columbus, OH Area QATC & SWPP Regional Meeting, Friday, April 20, 2018

Columbus, OH SWPP & QATC Regional Meeting – Friday, April 20

Join us for the Columbus, OH area SWPP & QATC Regional Meeting on Friday, April 20 from 8:30 a.m.-12:30 p.m. at the Cardinal Health call center located at 5515 Park Center Circle in Dublin, OH.  You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast

9:00-9:30 a.m. — Welcome and Keynote

9:30-9:45 a.m. — Hot Topic Roundup

9:45-11:45 a.m. — Hot Topic Discussion

11:45 a.m. — Wrap Up and Conclusion

12:00 p.m. — Optional Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts and sponsors.

Click here to register for this exciting event!

Start: April 20, 2018 8:30 am
End: April 20, 2018 12:30 pm
Venue: Cardinal Health Call Center
Address:
Google Map
5515 Park Center Circle, Dublin, OH, United States

April 10, 2018

Indianapolis QATC & SWPP Regional Meeting – Tuesday April 10

Join us for the Indianapolis area SWPP & QATC Regional Meeting on Tuesday, April 10 from 8:30 a.m.-12:30 p.m. at the Bluegreen Corporation call center located at 3500 DePauw Blvd. in Indianapolis.  You won’t want to miss this great opportunity to network with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking in the Pyramid #3, LL (lower level), Rooms A & B.  The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast

9:00-9:30 a.m. — Welcome and Keynote

9:30-9:45 a.m. — Hot Topic Roundup

9:45-11:45 a.m. — Hot Topic Discussion

11:45 a.m. — Wrap Up and Conclusion

12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending.

Click here to register for this exciting event!

Start: April 10, 2018 8:30 am
End: April 10, 2018 12:30 pm
Venue: Bluegreen Corporation Call Center
Address:
Google Map
3500 DePawu Blvd., Indianapolis, IN, United States

March 6, 2018

Tampa QATC/SWPP Regional Meeting

Tampa SWPP & QATC Regional Meeting – Tuesday, March 6

Join us for the Tampa area SWPP & QATC Regional Meeting on Tuesday, March 6 from 8:30 a.m.-12:30 p.m. at the T. Rowe Price call center located at 4211 West Boy Scout Blvd. in Tampa, FL.

You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast

9:00-9:30 a.m. — Welcome and Keynote

9:30-9:45 a.m. — Hot Topic Roundup

9:45-11:45 a.m. — Hot Topic Discussion

11:45 a.m. — Wrap Up and Conclusion

12:00 p.m. — Luncheon & Optional Call Center Tour

 

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this exciting event!

Start: March 6, 2018 8:30 am
End: March 6, 2018 12:30 pm
Venue: T. Rowe Price Call Center
Address:
Google Map
4211 West Boy Scout Blvd, Tampa, FL, United States

August 13, 2015

Mississauga, Ontario SWPP/QATC Regional Meeting

https://www.swpp.org/mississauga-regional-meeting/

Start: August 13, 2015 8:30 am
End: August 13, 2015 12:00 pm
Venue: Desjardins Call Center
Address:
Google Map
3 Robert Speck Parkway, Mississauga, Ontario, Canada

July 28, 2015

Winchester, VA SWPP/QATC Regional Meeting

https://www.swpp.org/winchester/

Start: July 28, 2015 8:30 am
End: July 28, 2015 12:00 pm
Venue: Navy Federal Credit Union
Address:
Google Map
Winchester, VA, United States

June 23, 2015

Alexandria, VA SWPP/QATC Regional Meeting

https://www.swpp.org/alexandria-regional-meeting/

 

Start: June 23, 2015 2:30 pm
End: June 23, 2015 5:00 pm
Venue: Hilton Alexandria Old Town
Address:
Google Map
Alexandria, VA, United States

December 5, 2012

SWPP & QATC Regional Meeting in Hershey, PA – Wednesday, December 5, 2012

Join us for the Hershey, PA QATC & SWPP Regional Meeting on Wednesday, December 5 at the Hershey Country Club.

You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
9:00-9:30 a.m. – Registration & Continental Breakfast
9:30-10:00 a.m. -- Welcome and Keynote
10:00-10:15 a.m. -- Hot Topic Roundup
10:15 a.m.-12:00 p.m. -- Hot Topic Discussion
12:00 p.m. – Wrap Up and Conclusion
12:15 p.m. – Optional Tour of Hershey Entertainment & Resorts Call Center

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: December 5, 2012
End: December 5, 2012
Venue: Hershey Country Club
Address:
Google Map
1000 East Derry Rd., Hershey, PA, United States
Cost: Free

October 25, 2012

SWPP & QATC Regional Meeting in Toronto – Thursday, October 25

Join us for the Toronto area QATC & SWPP Regional Meeting on Thursday, October 25 at the LoyaltyOne call center located at 438 University Avenue.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
9:00-9:30 a.m. – Registration & Continental Breakfast
9:30-10:00 a.m. -- Welcome and Keynote
10:00-10:15 a.m. -- Hot Topic Roundup
10:15 a.m.-12:00 p.m. -- Hot Topic Discussion
12:00 p.m. -- Wrap Up and Conclusion
12:15 p.m. – Optional Tour of LoyaltyOne Call Center

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: October 25, 2012
End: October 25, 2012
Venue: LoyaltyOne call center
Address:
Google Map
438 University Avenue, Toronto, Ontario, Canada
Cost: Free

October 24, 2012

SWPP & QATC Regional Meeting in Boston – Wednesday, October 24

Join us for the Boston area QATC & SWPP Regional Meeting on Wednesday, October 24 at the Deluxe Corporation call center located at 500 Main Street in Groton, MA.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
8:30-9:00 a.m. – Registration & Continental Breakfast
9:00-9:30 a.m. --  Welcome and Keynote
9:30-9:45 a.m. -- Hot Topic Roundup
9:45-11:45 a.m. -- Hot Topic Discussion
11:45 a.m. -- Wrap Up and Conclusion

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: October 24, 2012
End: October 24, 2012
Venue: Deluxe Corporation call center
Address:
Google Map
500 Main Street, Groton, MA, United States
Cost: Free

October 18, 2012

SWPP & QATC Regional Meeting in Pensacola – Thursday, October 18

Join us for the Pensacola, FL QATC & SWPP Regional Meeting on Thursday, October 18 at the Navy Federal Credit Union call center located at 5530 Heritage Oaks Drive.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.

Join us for a great morning of education and networking.
8:30-9:00 a.m. – Registration & Continental Breakfast
9:00-9:30 a.m. -- Welcome and Keynote
9:30-9:45 a.m. -- Hot Topic Roundup
9:45 a.m.-11:30 a.m. -- Hot Topic Discussion
11:30-11:45 a.m. -- Wrap Up and Conclusion
11:45 a.m. – Optional Tour of Navy Federal Credit Union Call Center

Everyone is encouraged to attend this event and there is no charge for attendance.

Click here to register for this exciting event!

Start: October 18, 2012
End: October 18, 2012
Venue: Navy Federal Credit Union
Address:
Google Map
5530 Heritage Oaks Drive, Pensacola, FL, United States
Cost: Free

October 11, 2012

SWPP & QATC Regional Meeting in Dallas – Thursday, October 11

Join us for the Dallas QATC & SWPP Regional Meeting on Thursday, October 11 from 12:45-1:45 p.m. at the InterContinental Dallas Hotel located at 15201 Dallas Parkway in Addison, TX.

This event is being held in conjunction with the Call Center Demo & Conference.
You won’t want to miss this great opportunity to network with your peers to discuss your toughest call center problems.  For more information about Call Center Demo & Conference, please visit https://www.icmi.com/CCDemo.

Click here to register for this exciting event!

Start: October 11, 2012
End: October 11, 2012
Venue: InterContinental Dallas Hotel
Address:
Google Map
15201 Dallas Parkway, Addison, TX, United States
Cost: Free
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