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Webinar — Using Speech Analytics to Focus on Customers During Crisis

Start:
April 21, 2020 1:00 pm
End:
April 21, 2020 2:00 pm
Address:
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United States

Using Speech Analytics to Focus on Customers During Crisis

1:00 PM, ET | April 21, 2020 | Duration: 60 mins

With COVID-19 creating a surge of calls into their collections department regarding payments affected by changed job situations, Navy Federal Credit Union was able to leverage speech analytics to understand the scenarios affecting their members to better anticipate call volumes and expected payments. Hear their story and gain insights on how to use Speech Analytics to react to this unprecedented situation. Register Now

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