« Back to Events

Webinar: Quality & Quantity: Rethinking Agent Evaluation Practices

Start:
November 12, 2019 12:00 pm
End:
November 12, 2019 1:00 pm
Address:
Google Map
United States

Complimentary Webinar:  Quality & Quantity: Rethinking Agent Evaluation Practices

Typical agent performance evaluation cycles consist of a series of pitfalls, including ambiguous evaluation criteria, a targeted sampling of calls, subjectivity introduced during the evaluation process, and insufficient reporting downstream. This process runs in stark contrast to the evolving workforce of the 21st century that will continue to be headlined more and more by needs exposed by the digitalization of our everyday lives.

Join this webinar on November 12 at 11 AM EST | 4 PM GMT to learn:

How Clarabridge re-humanizes Quality Management by enabling contact centers to score all of their interactions
Why applying new technologies to rethink the agent evaluation process is extremely beneficial
How complex interaction can be easily explained to surface only those moments that are truly coachable, while also powering organizational insights
Link to register: https://www.clarabridge.com/resources/quality-management-webinar

iCal Import + Google Calendar