Agents are critical to delivering exceptional customer satisfaction. However, with change comes uncertainty and anxiety which can impact customer satisfaction at a critical time. This session helps QA teams, supervisors and coaches work together to manage this transition and help them respond to change.
Attend this webinar and learn:
- Best practices for adapting your quality program to work-from-home agents
- A 5-step quality and coaching collaboration model that improves agent performance
- How to motivate agents during the transition
Click here for more information or to register: https://info.nice.com/Managing_Agent_At_Home_Performance_Registration.html?utm_source=website&utm_medium=eventsandwebinars&utm_campaign=web