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Webinar — Managing Agent At Home Performance

April 30, 2020 2:00 pm
April 30, 2020 3:00 pm
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United States
Managing Agent At Home Performance
Thursday, April 30, 2020 | 2:00 p.m. ET
Kim Steele
Portfolio Solutions Engineer
Lauren Maschio
Sr. Product Marketing Manager

Agents are critical to delivering exceptional customer satisfaction. However, with change comes uncertainty and anxiety which can impact customer satisfaction at a critical time. This session helps QA teams, supervisors and coaches work together to manage this transition and help them respond to change.

Attend this webinar and learn:

  • Best practices for adapting your quality program to work-from-home agents
  • A 5-step quality and coaching collaboration model that improves agent performance
  • How to motivate agents during the transition

Click here for more information or to register: https://info.nice.com/Managing_Agent_At_Home_Performance_Registration.html?utm_source=website&utm_medium=eventsandwebinars&utm_campaign=web

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