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Webinar — Keeping Remote Employees Engaged: QA Best Practices

June 23, 2020 12:00 pm
June 23, 2020 1:00 pm
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Keeping Remote Employees Engaged: QA Best Practices

Date:  June 23, 2020
Time:  11:00 CT

The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged.

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

Attend this webinar, featuring Dave Hoekstra and Robin Butterfield from Calabrio, to learn:

  • Do I need to score more calls when my agents are working from home?
  • How can I make conversations personal over video?
  • How can I make coaching as effective when not in person?
  • Are there tools that can help me keep track of things more efficiently?

Dave Hoekstra (Dave.Hoekstra@calabrio.com)
Robin Butterfield (Robin.Butterfield@calabrio.com)

Click here to register:  https://swpp.webex.com/swpp/onstage/g.php?MTID=eaa40369d8fb3970cf3ee03119fd4a4d

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