Date: Wednesday, August 23, 2023
Time: 1:00-2:00 pm CT
AI and bots are two of the hottest topics in technology today, but what do they really mean for contact centers? Innovative AI capabilities and bots can help modernize contact centers, improve both customer and agent experiences, and increase efficiency and accuracy. However, this only works when they are seamlessly embedded into workflows and support the work that agents need to do—at the time and place they are already working—without disruption. Join this webinar, and you’ll learn…
- The compelling reasons why executives are focusing on AI
- How AI-powered bots are injected into contact center processes to help deliver CX automation
- Specific examples of the impact within quality management programs
- The influence on both customer and agent experiences
Speaker: Tricia Manning, Director, GTM, Workforce Engagement, Verint
Click here to register for this web seminar.