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QATC Web Seminar – Developing Your QSDD:  The Quality Standards Definitions Document

May 21, 2020 1:00 pm
May 21, 2020 2:00 pm
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United States

Now that your quality evaluation form has taken shape, the call standards have been identified and organized into skill groups and a scoring structure has been applied, the next step is to develop comprehensive Quality Standard Definitions Document (QSDD).  This session offers a template that includes all the QSDD essentials: descriptions of desirable and undesirable behaviors, related scenarios and associated center goals.  In addition, we will look at sample definitions of the more challenging quality standards:  tone, empathy and call control.

QATC members can click here to register.

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