SWPP Web Seminar -- Stop Practicing on Customers: The Rise of AI-Supported Roleplaying

Date: Tuesday, April 7, 2026
Time: 1:00-2:00 pm CT

Stop Practicing on Customers: The Rise of AI-Supported Roleplaying.

When it comes to turning learning into real-world performance, we all know roleplaying works—but it comes at a cost. Whether it’s pulling senior agents, supervisors, or trainers off the floor—or investing in professional roleplayers—it requires taking highly valuable resources away from where they’re needed most. As a result, we simply don’t do enough of it to truly reinforce skills and ensure behaviors stick.

That’s where AI changes the game.

In this engaging (and practical) session, we’ll explore how training and QA teams are using AI to create dynamic roleplays that feel real, adapt in the moment, and deliver meaningful practice—at scale.

What You'll Discover

• Why traditional roleplaying often falls short (and what it’s really costing you)
• How AI brings consistency, scalability, and realism to practice
• Where AI-supported roleplay fits within your training, QA, and coaching workflows
• Real-world example of how call center teams are using AI-supported roleplay to reinforce critical skills (including a live demo)
• The three fundamental building blocks for effective AI-supported roleplaying
• What to look for—and what to avoid—when evaluating solutions
• How to think about ROI and measure impact

Stop practicing on customers. Start building confident, capable agents — before the call even begins. – Speaker:  Sharon Oatway, VereQuest

Click here to register:  https://swpp.webex.com/weblink/register/r98eb3589c5882add9ddfcca945a67a6b