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QUALITY Web Series: Utilize Quality Process Design: Build a Quality Form to Support Desired Performance.

Start:
March 8, 2018 1:00 pm
End:
March 8, 2018 2:00 pm
Address:
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United States

Utilize Quality Process Design:  Build a Quality Form to Support Desired Performance. Creating a comprehensive set of call standards requires collaboration and construction of a set of call requirements that can be used to analyze customer/staff interactions. This session provides the blueprint you’ll UTILIZE to develop your center’s QM evaluation form.  Learn what is involved in every step of the process:  call flow mapping, skill grouping, behavior-based standards definition, scoring, validating and more.

March 8 / 1pm CT

Click here for more information or to register for this exciting web seminar.

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