Utilize Quality Process Design: Build a Quality Form to Support Desired Performance. Creating a comprehensive set of call standards requires collaboration and construction of a set of call requirements that can be used to analyze customer/staff interactions. This session provides the blueprint you’ll UTILIZE to develop your center’s QM evaluation form. Learn what is involved in every step of the process: call flow mapping, skill grouping, behavior-based standards definition, scoring, validating and more.
March 8 / 1pm CT
Click here for more information or to register for this exciting web seminar.