Train and Develop Through Call Coaching: Deliver Meaningful Feedback and Positive Reinforcement. You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing consistent and reliable high-quality service to your customers. This session provides practical suggestions to create a coaching plan, delivery feedback, and follow up with continued support. You will learn three specific approaches to call coaching aimed to motivate, TRAIN and develop behaviors required to meet process requirements and create a satisfying, memorable customer experience.
April 5 / 1pm CT
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