Qualify Your QM Program: Determine Requirements Best Suited to Your Call Center. The kick-off session in the 7-Part Quality Series is devoted to ensuring your quality monitoring program is driving results that matter. Learn to align quality standards and measures to your organization’s business drivers. With hands-on activities, you will review business objectives and call center KPIs to identify corresponding quality initiatives. This session will help you QUALIFY your QM program as an integral component to improve frontline performance, operations efficiency, and customer satisfaction.
March 1 / 1pm CT
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