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Qualify Your QM Program: Determine Requirements Best Suited to Your Call Center. — March 19 @ 1:00 CT – no cost for this session

March 19, 2019 1:00 pm
March 19, 2019 2:00 pm
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United States

This lead-off session in the 7-Part Quality Training Series is devoted to making sure your quality monitoring and evaluation program is driving results that matter.  Are your aligning quality standards and measures to your organization’s business drivers?  In this session, we will review business objectives and call center KPIs to help you identify corresponding quality initiatives that QUALIFY your QM program as an integral component to improve frontline performance, operations efficiency and customer satisfaction.   Click here to register and try out this series!

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