Date: Thursday, August 25
Time: 1:00-2:00 CT
The Next Generation of Quality Programs—Delivering More Impact with Less Effort! Are you monitoring only a small selection of agent interactions? You’re not alone. Many organizations review less than 3% of agent conversations—and often none that happen in their bot and digital channels. Learn why contact center quality monitoring programs are more critical than ever and how automation can deliver big wins for your business—improving quality processes, compliance adherence, agent coaching, and the customer experience. – Speaker: Tricia Manning, Director, Go-to-Market Strategy | Quality & Compliance, Verint
CLICK HERE to register for this web seminar.