QATC Quarterly Member Web Seminar -- March 2 -- 1:00-2:00 CT
Essential Concepts of Call Center Rewards and Recognition.
If your call center staff aren’t happy, your customers won’t be happy. With customer satisfaction depending on the quality of the agent/customer transaction, it’s critical to keep your staff for the long term and motivate them to perform well. This session outlines several basic but important motivational theories and discusses how to apply the concepts to the call center workplace. You'll hear dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy.
Seminar attendees will learn to:
- Outline the basic components of motivational theory and how it applies in the workplace.
- Describe the six different ways to motivate call center employees.
- Describe the implications of using individual versus team rewards.
- Identify some new, creative ideas for creating a motivating workplace.
Speaker: Penny Reynolds
Click here to register: https://swpp.webex.com/swpp/onstage/g.php?MTID=e22037bfd7274548e2b815ced1816c51b