Take notes during coaching sessions!
April 11 - My tip is simple – take notes! I always write up a brief summary after a coaching session. It may be about the call we discussed, a goal we are working on, a call they wanted to tell me about or on a personal note like a child’s upcoming birthday. Then before the session I review my notes and touch on something from our past session. Such as how did the birthday party go, or I remember when you told me about that call -- did any more like that happen? It creates a great connection and they feel thrilled that you remembered (with a little spreadsheet help) the conversation you previously had and creates a nice jumping off place. Note: This tip is provided by Krisi Jendusa of Landmark Credit Union. She may be reached at KristiJendusa@landmarkcu.com.