Don’t Miss the 2024 QATC Annual Conference!

Join us in Nashville on September 17-19 at the Hilton Nashville Downtown for three days of education, networking, and fun at the 2024 QATC Annual Conference!

We’re excited to invite you back to Nashville for the traditional conference experience. You’ll have the choice of over 50 workshops where you’ll learn from the industry’s top experts, participate in interactive sessions to exchange ideas and best practices with your peers, and form lasting friendships and networks for your ongoing development.

The draft agenda is now on the website at http://www.qatc.org/annual-convention/conference-agenda/. The conference will kick off at 9:00 am on Tuesday with a motivational keynote session. After the keynote, we’ll begin the breakout sessions, with so many to choose from during the conference that you will have a hard time deciding which one to attend!

Here is a sampling of some of the session topics:

Noteworthy or Nonsense: Real-Talk on the Top CX Trends of 2024
AI Essentials for Learning and Development Professionals
Quality Standards in a Brave New World
Best Practices for Rolling Out QA Automation
Do You Know Who You’re Training?
Improving Call Soft Skills With Quality Monitoring
The Agile Contact Center – 5 Hallmarks That Ignite Results-Driven Performance
No Silver Bullets: A Holistic Approach to Accelerating Agent Proficiency
Training Across Cultures: Effective Training Strategies for a Global Workforce
Fostering Employee Engagement in Today’s Contact Center

You’ll also have the opportunity to visit with our conference sponsors to learn about the newest tools and technologies to support your training and QA needs. And of course, there will be a traditional evening out for fun in downtown Nashville at Garth Brooks’ Friends in Low Places honky tonk!

The QATC Annual Conference is the only event designed specifically for Quality Assurance and Training professionals in the contact center. Make your plans now to attend this unique conference to find the latest information on quality assurance and training trends and technologies and to network with your peers.

You won’t find an event like this anywhere else! Bring your whole team and get the multi-attendee discount with three or more attendees!

Don’t miss this amazing event! More information is available on our website at http://www.qatc.org/annual-convention/.

We look forward to welcoming you to Nashville in September!