On-Demand Courses Coming Soon for QATC Members!

We have exciting news! We will be adding on-demand courses from our Fundamentals of Quality Assurance web seminar series soon, and QATC members will be able to access these courses in the members-only Library on the QATC website. Here are the courses that will be included:

• Essentials of Quality Form Design: Identify Relevant and Objective Call Standards
• What’s the Point: Principles of Quality Form Weighting and Scoring
• Developing Your QSDD: The Quality Standards Definition Document
• Call Calibration: The Pathway to Consistency in Quality Monitoring
• Call Coaching Fundamentals: Preparation and Delivery of Impactful Feedback

Be on the lookout for the announcement about the availability of these amazing on-demand courses!