Calendar of Events

Event List Calendar

October 25, 2018

Boston Area SWPP & QATC Regional Meeting – Thursday, October 25

Join us for the Boston area SWPP & QATC Regional Meeting on Thursday, October 25 from 8:30 a.m.-12:00 p.m. at  the Blue Cross Blue Shield of Massachusetts call center located at One Enterprise Drive in Quincy, MA.

You won’t want to miss this great opportunity to with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast
9:00-9:30 a.m. — Welcome and Keynote
9:30-9:45 a.m. — Hot Topic Roundup
9:45-11:45 a.m. — Hot Topic Discussion
11:45 a.m.-12:00 p.m. — Wrap Up and Conclusion
12:00 p.m. — Optional Call Center Tour

Visitor Parking is clearly marked and located in front of the building.

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register for this exciting event!

Start: October 25, 2018 8:30 am
End: October 25, 2018 12:00 pm
Address:
Google Map
One Enterprise Drive, Quincy, MA, United States

November 14, 2018

Sponsor Webinar — Gen Z & AI: Get Phigital with Customer & Employee Expectations

Speaker: Sheila McGee-Smith

Date/Time: November 14 @ 12pm EST

Overview: Vital to business adaption, survival and success is understanding the social and technological trends that are driving change, and who is leading them. Meet Gen Z, the up-and-coming generation.  Different from their millennial predecessors, Gen Zers are quickly becoming powerful influencers both as consumers and as employees. Join Customer Experience & Contact Center Industry Analyst, Sheila McGee-Smith, as she discusses who exactly Gen Z is and how to delight Gen Z as a customer and prepare for them as an engaged part of your workforce.

Click here to register for this complimentary webinar: http://www2.teleopti.com/webinar-SWPP-Nov-2018

Start: November 14, 2018 12:00 pm
End: November 14, 2018 1:00 pm
Address:
Google Map
United States

November 29, 2018

Salt Lake City, UT Area SWPP & QATC Regional Meeting, Thursday, November 29, 2018 — Details here

Join us for the Salt Lake City, UT area SWPP & QATC Regional Meeting on Thursday, November 29 from 8:30 a.m.-12:30 p.m. at the StubHub Call Center located at 173 W Election Road in Draper, UT 84020.  You won’t want to miss this great opportunity to meet with your peers and discuss your toughest workforce management and quality assurance problems.

Join us for a great morning of education and networking. The agenda is as follows:

8:30-9:00 a.m. — Registration & Continental Breakfast

9:00-9:30 a.m. — Welcome and Keynote

9:30-9:45 a.m. — Hot Topic Roundup

9:45-11:45 a.m. — Hot Topic Discussion

11:45 a.m. — Wrap Up and Conclusion

12:00 p.m. — Optional Call Center Tour

Everyone is encouraged to attend this event. There is no charge for attending thanks to our hosts.

Click here to register

Start: November 29, 2018 8:00 am
End: November 29, 2018 12:30 pm
Venue: StubHub Call Center
Address:
Google Map
173 W Election Road, Draper, UT, United States, 84020
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